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Staying on Track
You can view your Internet data usage online—or even get email notifications if you’re approaching or exceeding your usage threshold on your residential accounts.
And, of course, if you have any questions about usage or your plan, please don’t hesitate to give us a call: 265-5400 in Anchorage or 1-800-800-4800 statewide.
To provide you with quality, affordable service, most of our service plans offer a generous amount of included usage. Most customers do not exceed the amount of monthly included amount but if you do, usage is billed at your plan’s overage rate.
Some GCI plans were previously defined as “unlimited downloads” which means that GCI did not automatically invoice usage over a defined threshold however all “unlimited download” plans are still subject to fair and reasonable use as outlined in our Terms of Service. Included usage allowances in our service plans assure affordable and reliable service for all customers. These plans are designed to meet the speed and usage needs of our individual customers and most should not expect to exceed the monthly included amount of usage and/or the amount defined in the Fair Use Policy as applicable. A small number of customers use substantially more of the network than is intended for their service plan. Left unchecked, this usage could affect the experience and cost to all customers. GCI believes the fairest approach to keep the costs down for all customers is to ensure that customers are on service plans that best match their needs and where applicable, assess modest charges for those with usage above their intended plan levels.