GCI offers the fastest, most reliable, data services in Alaska. To continue providing quality, affordable service, most of our available service plans come with a generous monthly included usage allowance that incur excess usage charges if a customer exceeds the included usage amount. Monthly data usage is the amount of data (such as images, movies, photos, videos, and other files) that customers send, receive, download and/or upload each month.
You can learn more about the usage amounts associated with online activities here.
To provide you with quality, affordable service, most of our service plans offer a generous amount of included usage. Most customers do not exceed the amount of monthly included amount but if you do, usage is billed at your plan’s overage rate.
In order to help understand the amount of usage you are using and to prevent any billing surprises, we offer an easy to use online tool for tracking your usage. This tool enables you to see the amount of data you are using during your current billing cycle as well as the total amount of usage you have used for up to 12 months in the past at any time.
You can find helpful information and details on how to access that personal usage viewer tool on our support site – wireless data usage or cable modem usage.
Some GCI plans were previously defined as “unlimited downloads” which means that GCI did not automatically invoice usage over a defined threshold however all “unlimited download” plans are still subject to fair and reasonable use as outlined in our Terms of Service. Included usage allowances in our service plans assure affordable and reliable service for all customers. These plans are designed to meet the speed and usage needs of our individual customers and most should not expect to exceed the monthly included amount of usage and/or the amount defined in the Fair Use Policy as applicable. A small number of customers use substantially more of the network than is intended for their service plan. Left unchecked, this usage could affect the experience and cost to all customers. GCI believes the fairest approach to keep the costs down for all customers is to ensure that customers are on service plans that best match their needs and where applicable, assess modest charges for those with usage above their intended plan levels.